Store Policy

Customer Care

At Rainwell Studio, we are dedicated to providing exceptional customer service and ensuring a positive shopping experience. Our Customer Care Policy outlines our commitment to you.

Responsive Support: We offer customer support via email. We are available Monday through Friday, 9 a.m. to 5 p.m. EST, to address your questions and resolve issues.
Transparent Communication: We believe in clear and honest communication. You will receive order confirmations, shipping notifications, and tracking information promptly.
Easy Returns and Exchanges: If you're not satisfied with your purchase, we offer a 30-day return and exchange policy on physical items. Items must be in their original condition with tags attached.
Secure Transactions: We prioritize your privacy and security. All transactions are encrypted, and we do not store sensitive payment information.
Customer Feedback: Your feedback helps us improve. Please share your experiences and suggestions with us via our contact channels.

Privacy & Safety

Last updated: May 8, 2024

Rainwell Studio ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with American and EU laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Information We Collect

We collect personal information that you provide to us, including:

Contact Information: such as your name, email address, and phone number.
Account Information: such as usernames, passwords, and other information related to account creation.
Usage Data: such as browser type, device information, IP address, and website usage.

How We Use Your Information

We use your personal information for the following purposes:

Providing Services: to deliver our services and respond to your requests.
Communication: to communicate with you about our services, promotions, and other information.
Improving Services: to analyze usage patterns and improve our website and services.

Legal Bases for Processing (EU Users)

If you are located in the European Union, we process your information based on the following legal bases:

Consent: when you provide explicit consent to process your information.
Contract: when processing is necessary to fulfill a contract with you.
Legitimate Interests: when processing is necessary for our legitimate interests and does not override your rights.
Legal Obligations: when processing is required to comply with the law.

Data Sharing and Transfers

We may share your information with:

Service Providers: who help us provide our services.
Legal Authorities: when required by law or to protect our rights. We may transfer your information to countries outside of your own, including the United States. If you are in the EU, we ensure that appropriate safeguards are in place for such transfers.

Your Rights

You have certain rights regarding your personal information, including:

Access and Correction: to access and correct your information.
Deletion: to request deletion of your information.
Objection and Restriction: to object to or restrict the processing of your information.
Data Portability: to request a copy of your information in a machine-readable format.

To exercise these rights, please contact us at charlotterainwell@gmail.com

Data Security

We use industry-standard security measures to protect your information from unauthorized access, use, or disclosure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to manage or disable cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the website or by email.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at charlotterainwell@gmail.com

Wholesale Inquiries

Rainwell Studio welcomes wholesale inquiries from businesses and retailers interested in carrying our products. We offer a diverse range of high-quality merchandise, including home decor, fashion accessories, and artisanal goods, perfect for enhancing your store's inventory. Our wholesale program is designed to support our partners with competitive pricing, flexible order quantities, and personalized customer service. We understand the importance of reliability and prompt delivery, so we ensure efficient order processing and secure shipping. If you're interested in partnering with Rainwell Studio, please contact us at at charlotterainwell@uga.edu

Payment Methods

- Credit / Debit Cards
- PAYPAL